Refund Policy

Our promise

Arriva charges a flat USD $5 to unlock an Expert's private contact details. We refund that fee, in full, if we can't help you connect.

You qualify for a refund if

• The Expert doesn't respond to your unlocked contact request within 7 calendar days.
• The contact details we provided are inaccurate and we can't supply working ones.
• The Expert declines the engagement or is no longer available for the service they advertised.
• You were charged more than once for the same unlock due to a technical error.
• You paid within the last 14 days and haven't yet viewed the unlocked contact details (EU/UK statutory right of withdrawal).

What isn't refundable

• You changed your mind after successfully contacting the Expert.
• The Expert responded but you weren't satisfied with their quote or availability — in that case we encourage you to unlock another Expert; the first unlock isn't refunded automatically, but reach out and we'll review.
• Disputes about the underlying service delivered by the Expert. Those are between you and the Expert; we're happy to help mediate but can't refund on behalf of a third party.

How to request a refund

1. Email support@arrivapro.com within 30 days of the unlock.
2. Include the order ID (in your account under Orders) and a short description of what went wrong.
3. We aim to respond within 2 business days and issue approved refunds within 5–10 business days to the original payment method.

Chargebacks

Please contact us before filing a chargeback — we can almost always resolve issues faster than a bank dispute. Fraudulent chargebacks may result in account termination.

Expert subscriptions & other paid features

Where Experts pay for optional subscriptions or promoted placement, those fees are pro-rated on cancellation but not otherwise refunded once the billing period has begun, unless required by law.